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Customer Resources

Billing

View your account, update your payment method, and change your password.

Truckstop Community

All Truckstop customers have full access to the Truckstop Community. If you are experiencing an issue using any of our platforms, start here for help articles and training pages with 24/7 access to help.

Visit the community

Training

Truckstop is pleased to offer FREE online training to our customers, to help you get the most out of your Truckstop experience.

Training resources

Status Page

Uptime keeps your business running at full speed. Get email notifications whenever Truckstop creates, updates, or resolves an incident.

Enhanced Account Security

RMIS carriers will be prompted to complete additional verification steps to validate identity.

Get step-by-step instructions

Multi-Factor Authentication

Load Board and Factoring customers will be prompted to enable multi-factor authentication (MFA) on their account.

Get step-by-step instructions

Customer Support

Hours & Contact

M-F 6:00am – 5:00pm MT

1-800-203-2540 Support@truckstop.com

Chat with support: Click the chat icon in the lower-right corner of your screen to start a live conversation with our support team.

Mailing Address

2261 Market Street PMB 85402 San Francisco, CA. 94114

ITS Dispatch: 1-888-338-9656 Ext. 2
Monday – Friday (7:00am – 3:00pm MT)

Truckstop Factoring by Denim: 1-888-777-5543
Monday – Friday (6:00am – 5:00pm MT)

Carrier Monitoring (SaferWatch®): 1-844-878-9700
Monday – Friday (7:00am – 4:00pm MT)

RMIS: 1-888-643-8174 or rmishelp@truckstop.com
Monday – Friday (7:00am – 6:00pm MT)

Need some hands on help?

By clicking “Start Co-Browse Session,” you will receive a code in the bottom right corner of the screen. Call Support at 800-203-2540 (press option 1) and give this code to the agent.

Start Co-Browse Session

Not a customer?

Give us a call at 1 (888) 364-1189.

“We want to create an environment of exceptional customer service at Truckstop. Your success is our success!”

Dawn Painton

Director, Customer Support

Knowledge articles

Webpage cookies are data tokens used to store information about a website. Typically, cookies are built and only referenced by the site they are created by. This is a security protocol. There are occasions when two trusted websites need to share information about you. In this case cookie sharing (third party cookies) is good. Your browser is following its security protocol, and making you confirm this trusted relation before it allows the sharing. Truckstop is working to provide a more secure, more integrated experience on our web site. One of the first steps is integrating authentication with a trusted third party (salesforce.com). This integration has required that you help us setup the trust relation with this partner in your browser, and allow third-party cookies for our website. Thank you for your patience as we build a better Truckstop experience.

Google Chrome and Mozilla Firefox are the recommended Internet Browsers to use.

Password Criteria

- “password” is not allowed as a password
- Password cannot contain your username
- Password cannot be your last name
- Password cannot be your first name
- “password1” is not allowed as a password
- You cannot use your email address as your password or any part of your email to the left of the @ sign.

Change Password

Basic

- - 1. Go to “My Account” tab
    2. Click on User Profile
    3. Click on the “Password” tab
    4. Enter your old Password
    5. Enter your new Password
    6. Verify you new Password
    7. Click “Change Password”

Pro

- - 1. Click on your profile drop down (Below the Pro ribbon)
    2. Click on User Profile
    3. Click on the “Password” tab
    4. Enter your old Password
    5. Enter your new Password
    6. Verify you new Password
    7. Click “Change Password”

Detailed information on how to make a payment can be found in this community article.

Visit our community for more helpful articles.

Verifications of Employment

Truckstop utilizes the services of The Work Number® from Equifax to help provide automated income and employment verifications. Please visit www.theworknumber.com, or call The Work Number Client Service Center at 1-800-367-5690.

Truckstop Employer Code: 4359178

Please note, neither wage nor employment information will be released over the phone.